Terms of Service

Last Updated: July 27, 2026

1. Acceptance of Terms

These Terms of Service (this "Agreement") constitute a legally binding agreement between you ("User" or "you") and Trazo ("Company," "we," "our," or "us"), governing your access to and use of the Trazo mobile application (the "Application") and all related services provided by the Company (collectively, the "Service"). By accessing, downloading, installing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by this Agreement and all terms incorporated herein by reference. IF YOU DO NOT AGREE TO THIS AGREEMENT IN ITS ENTIRETY, YOU ARE NOT AUTHORIZED TO ACCESS OR USE THE SERVICE.

The Company reserves the right to amend this Agreement at any time and in its sole discretion. Continued use of the Service following the posting of any modification constitutes your acceptance of such modification. It is your responsibility to review this Agreement periodically for changes.

2. Description of Service

The Service is a professional paint visualization tool designed for use by licensed painting contractors and related trade professionals. The Service enables Users to upload exterior photographs of residential and commercial properties and to generate artificial-intelligence-assisted renderings that simulate the application of selected paint colors to such properties. Renderings produced through the Service are generated for illustrative, sales, and presentation purposes only and do not constitute a representation, warranty, or guarantee of actual results.

By accepting this Agreement, you represent and warrant that (a) you are at least eighteen (18) years of age, (b) you possess the legal authority to enter into binding contracts, and (c) your use of the Service complies with all applicable federal, state, and local laws and regulations.

3. Account Registration

Access to the Service requires the creation of a user account authenticated through Google Sign-In or Sign in with Apple. In connection with account registration, you agree to the following obligations:

You shall provide accurate, current, and complete information as prompted during the registration process and shall maintain the accuracy of such information throughout the term of this Agreement.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account, whether or not authorized by you.
You shall notify the Company immediately at support@trazopaint.com upon becoming aware of any actual or suspected unauthorized use of your account or any other breach of security.
You shall not share, transfer, or sublicense your account credentials or access rights to any third party.

The Company reserves the right, in its sole discretion, to suspend or terminate any account that the Company reasonably believes contains inaccurate information, has been compromised, or is being used in violation of this Agreement.

4. Subscriptions & Billing

Subscription Tiers. Access to the Service beyond any applicable free trial is conditioned upon the User maintaining an active paid subscription. Subscription plans govern the number of renderings ("Renders") the User may generate per calendar month billing period ("Render Cap"). The User's current plan, applicable Render Cap, and billing cycle are accessible within the Application under Settings.

Founding Member Free Trial. Users who register during the Company's founding member enrollment period ("Founding Member Period") are entitled to one (1) calendar month of complimentary access to the Service, including access to the custom logo watermarking feature. Upon expiration of the free trial period, the User's account shall automatically convert to the applicable paid subscription at the then-current subscription rate, unless the User cancels prior to the conclusion of the trial period in accordance with the cancellation procedures set forth herein.

Automatic Renewal. All paid subscriptions are billed on a recurring monthly basis. Each subscription shall automatically renew at the conclusion of the then-current billing period, and the payment method on file shall be charged the applicable subscription fee, unless the User cancels prior to the renewal date in accordance with Section 4(d) of this Agreement.

Render Caps. Each subscription tier includes a fixed Render Cap per calendar month. Unused Renders do not carry over to subsequent billing periods and shall be forfeited at the conclusion of each billing period. The generation of a Rendering shall deduct one (1) Render from the User's monthly allowance regardless of whether such Rendering is saved or retained by the User.

Cancellation. The User may cancel a subscription at any time through the account settings within the Application or by submitting a written cancellation request to support@trazopaint.com. Cancellation shall become effective at the conclusion of the then-current billing period. Notwithstanding cancellation, the User shall retain access to the Service through the end of the billing period for which payment has been received. The Company does not provide refunds or credits for any partial subscription periods, unused Renders, or other unused features.

Price Modifications. The Company reserves the right to modify subscription pricing at any time. In the event of a price change affecting the User's existing plan, the Company shall provide no less than thirty (30) days' prior written notice before such change takes effect. The User's continued use of the Service following the effective date of any price modification constitutes acceptance of and agreement to pay the revised subscription fees.

5. Acceptable Use

The User agrees to use the Service solely for lawful purposes and in strict accordance with this Agreement. Without limiting the foregoing, the User expressly agrees not to:

Upload photographs of any property for which the User does not possess the lawful right or permission to photograph;
Attempt to circumvent, bypass, or otherwise defeat any Render Cap, subscription tier restriction, access control, or authentication mechanism implemented by the Company;
Employ automated scripts, bots, crawlers, or other automated means to generate Renderings at a rate inconsistent with ordinary individual human use;
Share, resell, sublicense, or otherwise transfer account access to any third party;
Upload, transmit, or otherwise make available any content that is unlawful, defamatory, obscene, or that infringes upon the intellectual property rights or other proprietary rights of any third party;
Reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code, underlying algorithms, or trade secrets of the Application;
Take any action that imposes an unreasonable or disproportionately large load on the Company's infrastructure or that otherwise interferes with the proper functioning of the Service; or
Represent or market AI-generated Renderings as guaranteed, exact, or photographically accurate depictions of a completed paint application.

6. Intellectual Property

Company Property. The Application, and all content, features, software, algorithms, trademarks, service marks, trade names, logos, and branding associated therewith (collectively, "Company IP"), are owned exclusively by the Company and are protected by applicable copyright, trademark, trade secret, and other intellectual property laws. Nothing in this Agreement shall be construed as transferring or conveying to the User any ownership interest in or to any Company IP. The User is granted a limited, non-exclusive, non-transferable, revocable license to access and use the Application solely for the User's internal business purposes in accordance with this Agreement.

User Content. The User retains all ownership rights in and to the photographs and company logos uploaded to the Service ("User Content"). By submitting User Content to the Service, the User grants the Company a limited, non-exclusive, royalty-free, worldwide license to process, reproduce, and use such User Content solely to the extent necessary to provide the Service to the User. The Company makes no claim of ownership over User Content and shall not use User Content for any purpose beyond the delivery of the Service as described herein.

Generated Renderings. AI-generated Renderings produced through the User's use of the Service are made available to the User for use in the User's professional painting business, including for purposes of client presentation and sales. The Company grants no warranties with respect to such Renderings beyond those expressly stated in this Agreement.

7. Termination

The Company may, in its sole discretion and without prior notice or liability, suspend or permanently terminate the User's account and access to the Service upon a determination that the User has violated any provision of this Agreement, has engaged in fraudulent or deceptive conduct, or upon any requirement of applicable law. Upon termination, the User's right to access and use the Service shall cease immediately.

The User may terminate this Agreement at any time by canceling the applicable subscription and submitting an account deletion request to support@trazopaint.com. Termination of this Agreement by either party shall not affect any rights or obligations that have accrued prior to the effective date of termination. The provisions of Sections 6, 8, 9, and 10 of this Agreement, and any other provisions that by their nature are intended to survive termination, shall survive the termination or expiration of this Agreement.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the generality of the foregoing, the User expressly acknowledges and agrees that:

AI-generated Renderings are approximations of how paint colors may appear on a given surface under given conditions. Such Renderings are not, and shall not be construed as, guarantees, representations, or warranties of exact color match, sheen, texture, coverage, or final painted appearance;
Actual paint color results will vary based on surface condition, ambient lighting, application method, number of coats applied, and the specifications of the applicable paint manufacturer;
Renderings generated through the Service are intended solely as sales and visualization aids and do not constitute a substitute for professional color consultation or the application of physical color samples to the actual surface; and
The Company does not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that any defects or errors will be corrected.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE TO THE USER OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE USER'S ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO THE USER FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY THE USER TO THE COMPANY DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

10. Changes to This Agreement

The Company reserves the right to modify this Agreement at any time, effective upon the posting of an updated version to this page. The "Last Updated" date at the top of this Agreement will reflect the date of any such modification. In the event of a material change to this Agreement, the Company will provide notice to the User through the Application or to the email address associated with the User's account. The User's continued use of the Service following the effective date of any modification to this Agreement shall constitute the User's acceptance of and agreement to be bound by the modified Agreement.

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the United States, without giving effect to any choice of law or conflict of law provision. Any dispute arising out of or relating to this Agreement or the Service that cannot be resolved informally shall be submitted to binding arbitration or resolved in a court of competent jurisdiction, as applicable.

12. Contact

Questions, notices, or requests regarding this Agreement should be directed to the Company at the following address:

Email: support@trazopaint.com